Fresche Solutions

N-Focus

Unlock Call Center Activity and Performance Data

Improved call center operations

Call centers today are growing rapidly. N-Focus is a revolutionary new software solution that provides valuable web-based analysis about the performance and effectiveness of your Avaya call center operations.

What You Can Do With N-Focus

Unlimited Supervisor Views

100% Web-Based

Real-Time & Historical Reporting

SmartCharts

The Clover SmartCharts templates create bar, line and pie charts. The charts use SmartCharts™, which consists of charts and key performance indicators (KPIs) that provide instant snapshots of vital business metrics and help you visually improve the communication of business information. All SmartCharts are included at no additional cost and can easily be integrated with Clover.
"One of the main reasons (besides the great product) we continue to do business with NetLert is the customer support. You guys are awesome!!"
Debra Ceeko
Holt Cat

How N-Focus Can Help You:

Ease of Deployment

There is no software to install or update on the user's desktop. A web browser is all that is required. When it is time to upgrade N-Focus Plus, the upgrade takes place centrally, at the server. Now features and options can be rolled out instantly to all users.

Performance information can be viewed from anywhere

A manager in San Francisco can have a window into the operations of a call center in Kansas City. It means that an outsourcer can provide report access to their client so the client can see first hand what kind of call activity the outsourcer is handling for them and how the outsourcer is performing. Reports can be automatically scheduled for distribution in PDF format via Email.

Anyone Can be Authorized to View Reports

Performance data can be provided to many users in the organization, including the agents. The desktop applet provided with N-Focus Plus provides agents with a real-time view of call activity.

Key Technical Features

  • Web-Based Reporting with Unlimited Supervisor Views
  • Ease of Use: Very little training required
  • Real-Time Graphing and Large Display Support
  • Scheduled Email Reports
  • Mobile Device Interface
  • High performance, scalable Online Transaction Processing (OLTP) database utilized
cross