Summary
PAR Technology Corporation (NYSE:PAR), a global restaurant technology leader, serves over 100,000 locations across 110 countries. Rapid growth through acquisition created a complex IT landscape, particularly within their Dynamics 365 ERP and CRM environments. Their legacy reporting tools struggled to keep pace, leading to inefficiencies, slow performance, and scalability issues. PAR partnered with OmniData (now Fresche Solutions) to modernize their analytics infrastructure.
By deploying OmniAnalytics™, a cloud-native platform built on Microsoft Fabric, PAR successfully migrated from its outdated system to a powerful, Azure-based environment. This transformation provided end-to-end visibility of their business operations, from lead to sale, dramatically improving reporting efficiency, data accuracy, and the speed of strategic decision-making.
- 100,000+ Locations Supported: Modern analytics now serve a vast footprint across 110 countries.
- Significantly Faster Reporting: PAR dramatically reduced time-to-insight, unlocking near real-time analysis.
- Unified Business Visibility: Complete lifecycle tracking from lead to sale empowers informed decisions.
- Effortless Scalability: Cloud-native architecture supports seamless integration of new acquisitions.
The Challenge: Overcoming an Outdated and Inefficient Reporting System
As a fast-growing, acquisitive company, PAR faced significant hurdles with its existing data and analytics capabilities. The complexity of integrating various international operations strained their legacy systems, which were no longer adequate for their needs.The primary challenge was to move away from a third-party legacy solution and modernize its entire reporting structure to gain a unified view of the business.
Key challenges included:
- Outdated Reporting Tool Limitations: Legacy analytics solutions were a major constraint, limiting scalability, preventing real-time insights, and hindering integration. This resulted in operational inefficiencies and increased maintenance costs.
- Fragmented Data Models and Disparate Data: PAR’s data models were highly intricate, pulling from multiple sources with complex relationships. The existing system could not effectively consolidate or manage this data.
- Scalability and Performance Issues: As the business expanded, data models became increasingly difficult to scale. Performance bottlenecks meant the system could not process data quickly, leading to slow report generation and delayed analysis.
PAR needed to move away from its third-party legacy solution and modernize its entire reporting structure. They required a robust, scalable, and future-proof platform capable of managing the complexity of their global ERP and CRM reporting.
The Solution: A Modern, Cloud-Based Analytics Platform
PAR selected OmniData, now part of Fresche Solutions, to lead the migration and modernization project. The goal was to implement a powerful, Azure-based environment that could provide a unified view of the business.
Fresche deployed OmniAnalytics, a modern, cloud-based analytics platform built on Microsoft Fabric. This solution was designed to accelerate the migration and streamline the modernization of PAR’s analytics environment. The implementation, a collaborative effort between Fresche and Avantiico (PAR’s ERP partner), focused on streamlining data management processes and enhancing performance.
With OmniAnalytics, PAR gained a comprehensive, end-to-end view of its business operations, covering the complete lifecycle from lead to opportunity to sale. The platform’s built-in logic, which was easily customized for PAR’s specific needs, significantly improved the accuracy of financial data compared to the previous system.
“We were able to step in with OmniAnalytics and provide the advanced end-to-end visibility of the business that the customer needed.”
– Dan Erasmus, Chief Commercial Officer, OmniData
The Results: Improved Efficiency, Decision-Making and Scalability
The move to OmniAnalytics™ on Microsoft Azure provided PAR with immediate and significant benefits, transforming its data infrastructure and empowering better decision-making across the organization. The new architecture provides a future-proof foundation that will allow PAR to maintain and grow its environment as it continues to expand its global footprint.
- Improved Efficiency and Speed: PAR saw a major reduction in the time required to generate reports and perform data analysis, freeing up teams to focus on strategic initiatives.
- Enhanced Strategic Decision-Making: With faster access to more accurate and reliable data, management could make informed business decisions more quickly and confidently.
- Greater Scalability and Future-Readiness: The new solution allows PAR to scale its data models effortlessly, supporting ongoing business growth. PAR is now well-positioned to address future needs, such as consolidating systems from international acquisitions or expanding analytics to new workloads.
