At Fresche, our customer support department is the heart of communication between our clients and our company. We go beyond solving your technical issues and help you get the most business value out of the solutions that you’re using.
Our vision is to achieve a level of support excellence that exceeds your expectations by providing rapid responses to your requests, timely problem resolution, as well as up-to-date service and installation information.
A Complete Range of Support Services Available to You
Global Support
Team
Fresche’s global support team is here to assist you Monday through Friday.
Highly Skilled
Staff
Our support professionals possess the deep expertise necessary to resolve your issues quickly, without numerous escalations.
Continuous Product
Improvement
Your support contract allows you to report software problems, receive workarounds, and obtain product updates, which include new builds and new versions.
Service
Excellence
Customer satisfaction surveys consistently place Fresche above widely established community benchmarks. We always want to know how we did – this is how we evolve to serve you better.
Please send us an email or call us using the contact information above. If your issue is urgent and needs immediate attention, please give us a call. Prior to contacting us, please be ready to provide us with the following information. This will help us ensure that we have the correct contact information and details about your issue, so that we can resolve it faster.
Your name
Company name
Preferred method of being contacted
Details about the problem or request:
Product and version number
Platform and OS version
Priority of issue (low, medium, high, critical)
A brief summary of the issue/request
Include any error messages and the steps required to recreate the problem (if possible)
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