Our Brands: Abacus | BCD | NetLert | Quadrant | SoftBase

Technical Support

A dedicated team of specialists at your service

Contact Support Product Updates Customer Portal

At Fresche, our customer support department is the heart of communication between our clients and our company. We go beyond solving your technical issues and help you get the most business value out of the solutions that you’re using.

Our vision is to achieve a level of support excellence that exceeds your expectations by providing rapid responses to your requests, timely problem resolution, as well as up-to-date service and installation information.

A Complete Range of Support Services Available to You

Global Support
Team
Fresche’s global support team is here to assist you Monday through Friday.

Highly Skilled
Staff
Our support professionals possess the deep expertise necessary to resolve your issues quickly, without numerous escalations.

Continuous Product
Improvement
Your support contract allows you to report software problems, receive workarounds, and obtain product updates, which include new builds and new versions.

Service
Excellence
Customer satisfaction surveys consistently place Fresche above widely established community benchmarks. We always want to know how we did – this is how we evolve to serve you better.

How to Contact Us

Toll-free for North America

+1 (800) 361 6782

Toll-free for France, Germany & UK

00 800 361 67 82 0

All other locations

+1 (514) 747 9494

Email

support@freschesolutions.com

For BCD product support, clients can contact us at:

Phone: (250) 655-1766

support@freschesolutions.com

Website

For Quadrant product support, clients can contact us at:

Phone: 800-258-3399

support@freschesolutions.com
Website

Existing Speedware customers with a valid customer number can access the knowledge base via the SWS login here.

Product Updates

X-Analysis Suite
Get the latest version of X-Analysis Suite in our customer portal

Presto
Get the latest version of Presto in our customer portal

WebSmart
Get the latest version of WebSmart in our customer portal

How to Open a Case

Please send us an email or call us using the contact information above. If your issue is urgent and needs immediate attention, please give us a call.

Prior to contacting us, please be ready to provide us with the following information. This will help us ensure that we have the correct contact information and details about your issue, so that we can resolve it faster.

Your name
Company name
Preferred method of being contacted
Details about the problem or request:
- Product and version number
- Platform and OS version
Priority of issue (low, medium, high, critical)
A brief summary of the issue/request
Include any error messages and the steps required to recreate the problem (if possible)