Avaya Call Center Solutions

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Web-based Call Center Reporting

In the fast-paced realm of call centers, Avaya Call Center Solutions offers cutting-edge tools for better efficiency and performance analysis. N-Focus, N-Focus AES, and N-Focus Plus present a trio of solutions designed to revolutionize your Avaya call center operations.

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What Avaya Call Center Solutions Can Do For You

Unparalleled Visibility through Web-Based Reporting

Experience the power of web-based analysis with N-Focus, providing real-time insights into call center performance and informed decision-making.

Effortless Performance Monitoring with N-Focus AES

Simplify Avaya call center management with cradle-to-grave reporting that offers you a comprehensive view of call operations.

Seamless Integration with CMS via N-Focus Plus

Improve contact center data accessibility and enable unlimited access performance reports through a web browser, all while maintaining strict permission controls.

Real-Time Alert Triggers for Proactive Management

Stay ahead with real-time alerts that highlight critical call center events, take immediate action, and improve operational efficiency.

Streamlined Reporting via Scheduled Email Distribution

Provides the convenience of scheduled email reports, ensuring stakeholders receive timely insights delivered directly to your inbox.

Mobile Device Interface for On-the-Go Insights

Access call center performance data anytime, anywhere with mobile device compatibility, ensuring supervisors stay connected and informed while away from their desks.

Experience Unprecedented Insights into Call Center Performance

: Experience the future of call center reporting with N-Focus, a great replacement for Avaya’s BCMR reporting tool. Its web-based platform provides intuitive analysis and real-time alerts for comprehensive insights. With features like unlimited supervisor views, scheduled email reports, and historical reporting, N-Focus streamlines your call center management.
: Enhance Avaya call centers with N-Focus AES, a user-friendly cradle-to-grave reporting solution. Analyze Avaya Aura® Application Enablement Services data effortlessly through an intuitive web-based tool. Benefit from real-time event alerts, historical reporting, and customizable data retention policies.
: In today’s dynamic contact center landscape, N-Focus Plus integrates with Avaya’s CMS to provide unlimited web-based access to critical performance data. From managers to agents, all levels of users can access tailored reports, all while maintaining robust permission controls. N-Focus Plus enables comprehensive insights, seamless upgrades, and effortless mobile access.

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Discover how Avaya Call Center Solutions can transform your call center operations. Request a personalized demo today and unlock the full potential of your call center efficiency.

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