Millenium
Millennium Computer Group provides IT solutions based on proven technologies and is a leading supplier of information systems hardware, software and services to businesses throughout the United States, Hawaii, Guam and Saipan. Millennium is a long-time IBM Business Partner, facilitating new installations and upgrades, and providing cloud services to a wide variety of IBM i customers.
Challenge
As Millennium grows and its customer base expands, the range of requests for solutions and services increases. In addition, the IT landscape itself continues to evolve and require new solutions to new demands.
“Historically, most of the requests we get are about hardware and upgrades,” says Steve Harris, Vice President of Millennium, “but things are changing. My customers are now turning to me for more than just hardware requirements.”
Responding to the full breadth of today’s requests demands expertise in numerous fields. The opportunities for new business lines and revenue growth are numerous, but there are only so many hours in a day and resources are limited. Millennium needed a way to leverage its evolving position as a multi-faceted advisor.
Solution
The Fresche Power Partner program met all of Millennium’s needs. Millennium became a Fresche partner and immediately started fulfilling customer requirements for IBM i analysis software, product training and skilled resources. Customers were able to acquire multiple critical IBM i solutions through Millennium.
Fresche program members such as Millennium provide their customers with a wide range of Fresche’s IBM i management and modernization software and services: GUI, Web and mobile enablement; staffing and application services; IT strategy services; analysis and productivity tools; database modernization solutions; and reporting and documentation solutions to provide real-time reporting throughout an organization.
Results
Millennium has benefitted considerably from the Fresche Partner Program. They have already helped their customers with analysis and productivity solutions as well as training and project jumpstart initiatives. In addition, they were able to provide a customer with multiple resources for a multi-year staffing engagement. Through Fresche, Millennium provided the customer with several skilled consultants who ramped up quickly using Fresche’s proven onboarding process and began addressing requests for new development projects, enhancements and bug fixes.
“Fresche did an outstanding job helping me meet my customers’ needs,” said Steve Harris. “They were very responsive to every request I’ve ever made and have helped me understand the many benefits of their solution portfolio. In addition to their IBM i knowledge and technical skills, Fresche has also provided outstanding support, including assistance with marketing campaigns. This is a huge win for everyone. My customers are thrilled, and I have the ability to help them achieve their IT goals while growing our revenue.”
