End-to-End Application Support
We provide the monitoring, maintenance, support services, enhancements, development, upgrades, daily operations, testing, and documentation handled by seasoned IBM i experts.
What is IBM i Application Support?
IBM i application support means keeping the RPG, COBOL and ERP applications your business runs on working. That means fixing what breaks, making the changes the business asks for, and providing the technical depth required to reduce risk without expanding internal teams. Fresche provides the people who do that work, developers, analysts and support teams who know BPCS, Infor LX, MAPICS/XA, PRMS, Infinium and custom RPG systems. Engage us as staff augmentation, on a project, as a help desk, for consulting or as fully managed support.
IBM i Application Managed Services: What’s Included
ERP and Business System Coverage
We work in BPCS, PRMS, Infor LX, MAPICS/XA, Aplus, Infinium, JD Edwards World, Frontier/HFA and custom-built systems, including releases well past vendor support, and installations carrying twenty years of modifications.
Languages and Development Tools
We write and maintain RPG in every dialect (free-format, ILE and traditional), along with COBOL, CL, SQL, PHP and Java. We also support model-generated environments including Synon/CA 2E. To understand code, we use X-Analysis, Probe and Hawkeye.
Flexible Resourcing and Staffing Models
We provide onshore, nearshore, and offshore delivery with dedicated, part-time or blended teams aligned to support your business requirements.
Deep Industry Experience
Proven support for multiple industries, including insurance, banking, manufacturing, retail, distribution, and business services.
Business Process Expertise
Knowing the language isn’t the same as knowing the business. Our analysts work in MRP, MPS, forecasting, order-to-cash, logistics and shop floor control across both discrete and flow manufacturing, supporting business needs.
Warehouse and Shipping Systems
We support the systems that move product out the door: Warehouse Boss, LogPro, PKMS, Varsity Logistics and AR Traffic, plus UPS and FedEx integrations. On the EDI side we work in Trusted Link, Cleo/Extol and Gentran
Platform and Data Integrations
We build and maintain interfaces to SAP, NetSuite, Oracle, Shopify and REST APIs, and EDI tools, like Trusted Link, Cleo/Extol and Gentran. We’ll include the data mapping and error handling that keeps system running.
Utilities and Governance Tools
Day-to-day work touches the tools around the applications: TL Ashford, MarkMagic, Formtastic, FastFax, FormSprint and KeyesMail for forms and output, Turnover and Implementer for change management, and Vertex for tax.
Find Savings in Your IBM i Applications
See what improved efficiency and uptime look like with our managed services ROI calculator.
Explore Your SavingsFour Ways to Work With Us
Staff Augmentation
Add IBM i developers and analysts to your team, working under your direction and your priorities.Project Work
We’ll perform and manage the work on an enhancement, an integration, a module rebuild, a version upgrade or otherHelp Desk and Incident Management
First- and second-line application support for your users. Logged, triaged, tracked and resolved, including break/fix work, before it reaches your team.Fully Managed Application Support
We take ongoing responsibility for a set of applications, including maintenance, fixes, enhancements, upgrades, testing and documentation, against agreed service levels.
The Business Benefits
- Access to IBM i experts on an ongoing or as-needed basis
- Lower operational risk from under-supported applications
- Shorter time to resolve production issues
- Improved responsiveness to business change
- Consistent performance across legacy workloads
Trusted by IBM i Leaders:
Deep multi-industry
experience across ERP landscapes
Proven models
for long-term application support
Projects
delivered with expert technical depth
Trusted
by 2,200+ IBM i organizations
Make Stability a Strategic Advantage
Support what runs the business. Build capacity for what’s next.